Privacy Policy

At BlueFlow Direct UK, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AdBlue delivery service. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect and process the following types of personal information about you:

Personal Information: Name, email address, phone number, and other contact details.
Delivery Information: Physical address for product delivery.
Payment Information: Billing address, payment method details, and transaction information.
Technical Data: IP address, browser type, time zone setting, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website and services, including your browsing actions.

2. How We Collect Your Information

We collect information in various ways, including:

Directly from You: When you register for our services, place an order, or contact us.
Automatically: As you navigate through the site, we may collect information automatically using cookies and other tracking technologies.
From Third Parties: Occasionally, we may receive information about you from third parties, such as payment processors or marketing partners.

3. How We Use Your Information

We use the information we collect in the following ways:

To Fulfill Orders: Processing and delivering your orders, managing payments, fees, and charges.
To Improve Our Services: Analyzing usage to improve our website and services.
To Communicate with You: Sending service messages, updates, and customer service support.
For Marketing Purposes: If you consent, we may use your information to provide you with information about other products or services we offer.
Legal Compliance: Complying with applicable laws and regulations.

4. Sharing Your Information

We may share your personal information with:

Service Providers: Companies that help us run our business (e.g., delivery partners, payment processors).
Compliance Purposes: If required by law, to comply with a legal obligation or to protect the rights, property, or safety of our business and customers.
Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to a third party as part of the transaction.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the absolute security of your information transmitted over the internet.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Data Portability: You have the right to request that we provide your information in a structured, commonly used format.
Objection to Processing: In some cases, you have the right to object to certain types of processing of your information.

To exercise these rights, please contact us at support@blueflowdirect.co.uk.

7. Retention of Your Information

We will retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and, if material, we may notify you by email or through a prominent notice on our site.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us via the contact form